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Access

Website

  • In order for us to work on your website, we need to access the back end.
  • Please provide us with the website link where you enter your username and password
  • Please provide us with your username and password

Facebook

  • We will need you to make us an "Editor" to be able to post. Here are the instructions:
  • Login to your personal Facebook account.
  • Go to your business page.
  • Click Settings at the top of your Page.
  • Click Page Roles in the left column.
  • Type Josh LaBonte-Digital Age in the box and select the account with the blue & grey rubrics cube.
  • Click "Editor" to select a role from the drop-down menu.
  • Click Add and enter your password to confirm

Twitter

  • Twitter doesn't have a delegation method so you will need to provide us with your username and password

Instagram

Instagram doesn't have a delegation method so you will need to provide us with your username and password Your Instagram will also need to be a business account (not personal) as well as connected to your business Facebook account. Below are instructions on how to make sure your Instagram is a business account as well as how to connect to your Facebook business page by either computer or mobile device.

How to Switch to an Instagram Business Profile

  • In the Instagram mobile app, go to your profile.
  • Tap = in the top right corner.
  • Tap Settings > Account.
  • Tap Switch to Professional Account.
  • When asked, Which Best Describes You?, tap Business and Continue.
  • Connect your Instagram business profile to your existing business Facebook Page.
  • Review your business contact information and tap Done.

Connect Instagram to Your Facebook via Computer

  • Go to your Facebook Page.
  • Click Settings in the top-right of your Page.
  • Click Instagram in the left main menu.
  • To add an existing Instagram account to your Page, click the 'Connect Account' button.
  • A popup will appear where you will need to enter your Instagram account's Username and Password, and click Confirm.

Connect Instagram to Your Facebook via Mobile Device

  • Open up your Facebook app on your mobile device
  • Tap = on the bottom right corner
  • Choose your business page
  • Click the gear icon (top right hand side)
  • Choose Instagram and click connect
  • Enter your Instagram username and password and follow the instructions to connect the pages

LinkedIn

  • LinkedIn doesn't have a delegation method so you will need to provide us with your username and password

Google My Business (Maps)

  • We will need you to make us a "Manager" to be able to optimize and promote. Here are the instructions:
  • On your computer, sign in to https://business.google.com with the appropriate login for your map listing
  • In the menu on the left, click Users
  • At the top right, click invite new users
  • Enter digitalagemgmt@gmail.com
  • Select "Manager" as the user's role
  • Click Invite
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Privacy Policy

Digital Age respects your privacy. We won't spam you or share your information with anyone. Here's our privacy policy. If you have questions or concerns, call us at 800-455-9670 or contact us through our website form.

This privacy policy applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-455-9670 or through our website contact form.

Refund Policy

Digital Age Services

Payments for Search Engine Optimization, Website Work, Social Media Management, Content and other digital marketing services are nonrefundable, and Digital Age does not issue pro ration refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All setup fees/website preparation fees are nonrefundable as they are applied to costs immediately incurred by Digital Age in initiating services. If a project is cancelled or postponed, all monies paid are retained by Digital Age and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Please see your project proposal and agreement for specific details on cancellation fees, procedures and minimum commitments.

Changes to Credit Card for Recurring Fees/Auto-Billing

To make changes to your credit card/checking account for recurring billing, please contact us via phone or email.

Please note that unless your agreement for our services states otherwise, monthly payments for recurring services are required by automatic payment. Removal of a credit card before the expiration of your minimum term or processing a chargeback for such payment may constitute a breach of your agreement.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is tantamount to fraud and is an inappropriate (and possibly illegal) means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Account Termination for Violation of these Terms

Digital Age reserves the right to disable and/or terminate a user’s account if a user is found in violation of these terms. Accounts terminated due to policy violations will not be refunded.

Request Procedure

Refunds must be requested by contacting us via phone or email. Requests received by any other method including direct email to a staff member or social media private message cannot be considered or processed.

Content Writing Policy

Content writing is for SEO purposes. It is written exactly for that purpose. It may not be written the same way one person or another would write as all writing styles are different. We require all of our writers to write for the requirements set forth by search engines for proper SEO ranking.

All of our content writers are American and native English writers. We have different levels of writer quality based on the project of the content. All content is verified and edited for SEO purposes.

On Page Content Writing

Content for a website and/or blog requires a higher level of quality writing as human eyes see it and it represents the business/client. We write all on page content at a 4 star quality. Our pricing for 4 star content writing is $0.10 per word. We discount this pricing with the website preparation portion of our SEO packages.

Off Page Content Writing

Content for off site work (link building) requires a medium level of quality writing as human eyes do not see it and only computer bots are indexing the information. We write all off page content at a 3 star quality. Our pricing for 3 star content writing is $0.05 per word. We discount this pricing with the work load portion of our SEO packages.

Off page content also requires a lot of content spinning practices to avoid any duplication penalties. This can take a perfectly written article and make it sound funny. To a computer bot scanning, it looks normal and is indexed appropriately.

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